After sales
Your order is important to us
Whilst unusual, problems can occassionally occur. Here at Yoyo blinds we recognise the importance of having an efficient after sales service. Being assured that a problem will be resolved swiftly and efficiently, means that you can order your blinds, safe in the knowledge that we are here for you.
Can I change my order?
We are happy to make any changes to your order, as long as we haven't started making it. Unfortunately we can't change your order once manufacturing has begun. If you do want to change your order call us straight away on 0845 241 6898 or use the 'Ask Nigel' feature.
My blind doesn't fit?
If you find that your blind doesn't fit, firstly check your measurements and check that you are attempting to fit the correct blind at the correct window. Even though two blinds may seem the same size, each one will be made to your exact requirements and so may differ slightly.
If your blind does not fit, call us on 0845 241 6898 or use the 'Ask Nigel' feature.
My blind is damaged or faulty?
If your blind is damaged or faulty when it arrives, contact us straight away on 0845 241 6898 or use the 'Ask Nigel' feature. We'll arrange for our courier to collect your blind and return it to us. Once assessed, we will repair and return it or send a replacement as soon as possible.
My blind has broken or become faulty?
Contact us by using the 'Ask Nigel' feature, or call us on 0845 241 6898. We may be able to resolve the problem. If not, your blind will be covered under our 12 months guarantee, so we'll collect it and repair it free of charge.